Replacement & Refund
Replacement & Refund
You may seek a refund/replacement, if the goods are received damaged. However, the complaint must be raised through email/call within 7days of shipment received and you may be asked for proof of purchase and the picture/video of the damaged goods.
We would need the below mentioned documents to file a complaint regarding damage.
- Please provide proofs within 7 days of product received
- What is received and what is missing? (If any)
- Outer package image that shows the AWB number and condition in which the package was received
- Un-boxing video
Replacement or refund will be processed as per the customer’s choice within 2-5 business days from the date of complaint.
Further, please be noted -
- Replacement is possible for goods and products below 3kg of weight
- For orders above 3kg of weight, refund is allowed subject to terms and conditions.
- Refund is strictly not allowed if the above mentioned conditions are not met.
Thank you. Happy Shopping!